#Mba project productions free download iso
The problem faced by both customers is analyzed and the relationships that exist between internal and external customers are known and in case of negative relationship before ISO implementation, the necessary steps need to be taken to overcome the problem. The customer satisfaction level is measured and based on the problems, during ISO 9001:2008 implementation the difficulties are to be overcome by means of standard method and by expert’s judgment. The strong relationship needs to be maintained with the customers and should be treated with more care. Their satisfaction level are measured and corrective steps are taken.ġ.2 PROBLEM STATEMENT As customer is the main focus in the company, the products are designed and produced based on the customer requirements. The external customer expects good response, good quality product, better service from the company. Regarding the customer satisfaction, both the internal customers and external customers are considered and the external customer is based on the internal customer behaviour. Then the external auditing is done for certification by external auditors. During the internal audit the checking is done to ensure that the company follows according to the mentioned standards and in case of any defects the CAPA method is to be followed by the company.
The internal auditing and external auditing isĢ implemented in the organization. Based on the observations made starting from top management to customer satisfaction, the one that is not according to the QMS requirements are corrected and standard process is implemented. The process approach needs to be implemented in the company.
Based on the customers feedback a proper methodology needs to be followed as it links all the departments staring from top management to export department.
The customers play a key role in this project. The main purpose behind this is to enhance the customers. The standard and continuous process is implemented in the company by overcoming the difficulties that is faced by the company in each department. The quality management system is followed in the company for ISO 9001:2008 implementation and certification process and to follow a systematic approach in the company.
The measurement of customer satisfaction is a part of this research project and based on the information collected the standard quality system is framed during ISO implementation process. The ISO represents the essential requirements that every enterprise needs to ensure the consistent production and ensure timely delivery of its goods and service to the customer. This project mainly deals with the identifying of the customers satisfaction level and based on the level, the models are implemented in the Elmec company. In other words, any organization that wants to develop a framework for maintaining consistent quality can achieve this by identifying the basic quality management principles that an organization must apply to give its customers confidence in the quality of the goods and services it supplies. CHAPTER-1 INTRODUCTION 1.1 INTRODUCTION Every type of organization from raw resource extraction, manufacturing to the service industry can benefit from a quality management system.
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